- We will collect Personal Information in an appropriate manner;
- We will inform you in advance regarding the purpose of use for your Personal Information, and use such information within the scope of such purpose;
- We will take necessary and appropriate measures to safely manage Personal Information;
- Except where otherwise specified, we will not share or disclose Personal Information to any third parties;
- We will respond appropriately in the event that an individual contacts the appropriate point of contact regarding display, correction, deletion and/or termination of use of their respective Personal Information.
［Matters disclosed under the Japan Act on the Protection of Personal Information］
We are required to disclose the following information pursuant to the Japan Act on the Protection of Personal Information:
- Name of business operator handling Personal Information, and manager responsible for the protection of Personal Information
Business Operator: UNIQLO CO., LTD.
Manager Responsible for the Protection of Personal Information: Chief Security Officer (CSO)
- Purpose of use for Personal Information
We use Personal Information provided to us by individuals for only the following purposes:
(1)Personal Information of our customers (including users of our websites and apps)
・Responding to, confirming and archiving inquiries, consultations, repairs and other support;
・Providing information regarding products, services, and campaigns via invitation letters, e-mail or other means;
・Settling payments, shipping products, and other matters relating to contractual obligations between us and our customers;
・Improving customer service in stores, product development and improvement of other services;
・Improving our digital services (websites, apps, etc.), products/services, marketing, and customer experience.
(2) Personal Information of our shareholders
・Exercise of rights and/or performance of obligations under the Companies Act of Japan; and
・Management relating to our stockholders, such as preparation of records pursuant to various laws and orders
(3) Personal Information of Applicants
・Contacting and/or providing information to Applicants, and other uses necessary for employment and recruiting activities.
(4) Personal Information of our Employees
・Communicating with our employees for work or other purposes;
・Paying compensation (such as salary, bonus and allowances) to our employees, conducting human resource and labor management, and providing employment benefits; and
・Managing the health of our employees.
（5）Personal Information of those persons who post/submit Personal Information on our website or apps
・Use of works posted/submitted on our website or apps in advertisements for the Company or its affiliates.
*All rights of publicity, copyrights and other intellectual property rights in such posted/submitted works shall be attributed to the user who posted/submitted such works; provided, however, that upon posting/submitting such works, the user shall be deemed to have granted the Company a global, royalty-free and non-exclusive license (with right of sublicense to third parties) to use (including, without limitation, reproduce, publicize, send, distribute, assign, loan, translate and adapt) such works, and such user agrees that he or she shall not assert any moral rights in such works.
- Provision of Personal Information to third parties
(1) We will not provide Personal Information to any third parties except in the following cases:
・In the event you have agreed to the provision of your Personal Information;
・In the event it is necessary for the preservation of life, body or property, and the relevant consent(s) cannot be easily obtained;
・In the event the handling of Personal Information has been entrusted in whole or in part to a third party within the scope necessary to fulfill the purposes of use;
・In the event that Personal Information is provided in connection with the succession of business due to merger or other reason; and
・Where required by applicable laws or regulations.
(2) We conduct our operations together with our parent company; FAST RETAILING CO., LTD., its affiliates, subsidiaries, and franchisees (each, an "FR Group Company").
Therefore, all Personal Information obtained by us from our customers, shareholders, employees and Applicants may be used by us jointly with other FR Group Companies, within the scope necessary to achieve the purposes of use stated in Clause 2 of “Matters disclosed under the Japan Act on the Protection of Personal Information“.
In these situations, Fast Retailing Co., Ltd. will bear responsibility for the management of any shared use of Personal Information.
- Information collected/used
In addition to the purpose of use described in Section 2.1 above, in order to provide you with the following services and otherwise improve our services to you, we will also collect and use customer attribute information, which by itself is not Personal Information, including but is not limited to, age, gender, height, weight, appearance data, and residence area, Cookies*, IP address, site browsing/action history (in our web sites and stores), location information measured by apps software and your device and application software/connection information, and other information which may be collected via conventional internet technologies (collectively, “Informative Data”). We may link your registered user data with Informative Data, but in this case, we will handle such Informative Data as Personal Information.
・To improve services in our customer center and stores
・To analyze customer interests, and improve our products and services
・To send advertisements and marketing information, display our website and app contents, and to conduct retargeting
・To offer products, services, and styling that a customer may be interested in via web sites, apps, and e-mail
・To measure and understand the effectiveness of information provided to customers
・To restrict e-mails and other disseminations in accordance with customer preferences
*What are Cookies?
"Cookies" are a technology used on computers (storage devices) and application software to record and manage information about customers visiting web pages.
Additionally, in order to optimize our web pages, Cookies will also be used to examine usage by our customers but cannot be used to identify an individual.
- Personal Information Management and Protections
We have implemented the following measures to prevent unauthorized access, disclosures, loss, modifications and to manager Personal Information safely.
(1) Organizational safety measures
Appointment of an individual responsible for the handling of Personal Information
Creation of regulations regarding the handling of Personal Information
Identification of the employees handling and manner in which Personal Information is being handled
Creation of procedures relating to the reporting of situations in which there is a concern that unauthorized access or disclosure has occurred, and subsequent action
(2) Individual safety measures
Creation of confidentiality regulations regarding the handling of Personal Information
Training of employees and executes regarding the handling of Personal Information
(3) Physical safety measures
Tracking entry/exit information into areas in which Personal Information is handled
Creating protections to prevent the theft or loss of electronic or document records of Personal Information
(4) Technological safety measures
Creating access restrictions to Personal Information, and management of authority required to access Personal Information
Creating measures designed to prevent unauthorized access into information systems using Personal Information, and protect against malevolent software
In addition, to prevent the unauthorized disclosure, loss, or modification of Personal Information, when subcontracting the handling of Personal Information, we shall only select subcontractors who have implemented appropriate safeguards, and shall include provisions in all relevant contracts relating to the appropriate management of Personal Information, non-disclosure, conditions for sub-contracting, and other terms relating to the handling of Personal Information. In addition, we shall make sure to understand how subcontractors handle Personal Information, and manage them appropriately. In addition, when a subcontractor is located outside of Japan, we shall understand the relevant laws and regulations, and safely manage Personal Information in an appropriate manner.
- Inquiries regarding disclosure of Personal Information used, purpose of use, correction, deletion and/or termination of use of Personal Information
In order to incorporate any changes in its procedures for protecting Personal Information and/or comply with applicable laws and regulations, we may revise or update this Policy without prior notice.